Hi Ron, I don't see that you've submitted a Report a Problem form. This area that we're in now is commenting on the page. Please try and submit again so we have all the details we need to help you--the form only has a submit button. Thank you!
I'm hoping someday soon, library computer users will have access to the Firefox web-browser.
It's more secure & stable than Internet Explorer.
In the meantime, I've seen notices saying that Internet Explorer (on some computers)
needs to be 'updated'. I'm no computer expert, but I know that an 'old' web browser
is, to whatever degree, dangerous for both the user & the library.
Please, at least keep all the web-browsers fully 'updated'.
Thanks in advance for your consideration.
Tom, thanks for your post! You can actually install Firefox on the library computers during your session if you like-the workstations are configured to allow this. You might also be interested in the Firefox portable app: http://portableapps.com/apps/internet/firefox_portable
Why does the library wifi redirect to Bing after the acceptance of the policy? It's annoying! If you have to redirect at all send users to a thank you page or redirect to the library website. It's bad enough you've polluted the Macs with Windows was it really necessary to redirect user devices to MS as well?
Hi Deron, our wifi is not set up to redirect users to any website after accepting the policy, it is set to "redirect users to the page they were trying to fetch." It's possible Bing is set as the homepage on the device you were using and that's where it automatically redirected.
Thanks.
Thanks for taking the time to submit your comment about the new web site; I’m sorry to hear that you’re not happy with it.
Unfortunately, we are not able to revert to the older web site; a large part of our year-long process of upgrading the site was to make it more secure and stable to protect our assets and our customers’ personal information. However, while security and stability are important, that doesn’t mean much if our customers are disappointed with the final product.
Could you let us know specifically where you’re running in to trouble? I.e., what was your process in finding what you were looking for before?If you have specific transactions you'd like for us to walk through with you, please let us know.
The new functions are really rotten. Putting a selection on hold is an ordeal, and checking the status of an item is horrendous. Go back to the old system, because this one is too confusing. I've been getting books from the Arapahoe system for a number of years; have been viewing and selecting online since inception, and if I am having a heck of a time just getting the selection I want, I can only pity a newbie. Please fix this. I still cannot get a selection on hold, and I really can't figure out why.
I'm sorry you are having trouble Betti. We had to upgrade due to security and stability reasons and some changes were made in the process. Please let us know specifically how we can help you out and we'd be happy to. Thanks.
I miss the "in Transit" message. I hate driving to the library to pick up my Holds, drive home, click on ald website and find that another book has been made available to me while I was driving back and forth. If I could see that a book was "in Transit" I would postpone the trip until I rec'd notice that it wa available. The overall HOLD process seems cumbersome.
Hi Jean, Thank you for taking the time to submit your feedback on the hold process. The "in transit" message still appears on items in your hold list that are in transit. If you have an example of one that is not doing this, please let us know so that we can investigate further. We did enable the request button on title level pages last week. Hope that makes the experience less cumbersome. Let us know if you need further assistance. Thanks!
I have done some work with user interfaces, and I do appreciate your efforts in redesigning/refreshing the look and feel of your website.
One suggestion I have though is to try to minimize the number of mouse-clicks, keystrokes, and "mouse-mileage" required to accomplish
a specific task. Unfortunately, in many cases these have increased. For example, we often check several library accounts
one after another (for everyone in our household). Because the library record functions are all on the left side, and the "toolbar" functions 'return
to record', 'new search', etc functions are on the upper right, you are constantly having to traverse the screen left to right. Furthermore,
the login is also in the lower left. Just move the "toolbar" functions towards the left and the "Arapahoe Library District" title somewhere else.
I also miss the ability where you could simply check another record, by clicking 'check record' again
and having the system automatically log you out from the current record and prompt you to log in. Better yet, the ability to see the records of several accounts (sort of like the email Combined Inbox) idea would be great, but I know that would likely require considerable effort. Anyway I feel that even though the older website looked less snazzy looking, it was a lot less button-clicking and mouse moving to accomplish a task. Just my two-bits. Thanks!
Gary,
I understand your desire for a more convenient way to access multiple accounts, but most or our account settings are based on the need to protect patron privacy. This is especially true in our branches where the catalogs are being used throughout the day by different patrons.
Much of the design and layout of the catalog is determined by the vendor of our circulation system, so we are limited to making small changes. We are always looking to make what improvements we can, and we will keep you comments as we consider changes in the future.
Thank you so much for taking the time to give us this feedback.
Alyson
Comments
website problem
also the Report a problem with the websits does not reset after you hit SUBMIT all my personal data
What does "SAVE" do is it the same as "SUBMIT" ? if so it shoild say so and then refresh the form
Report a Problem form
Hi Ron, I don't see that you've submitted a Report a Problem form. This area that we're in now is commenting on the page. Please try and submit again so we have all the details we need to help you--the form only has a submit button. Thank you!
web browsers, on library computers
I'm hoping someday soon, library computer users will have access to the Firefox web-browser.
It's more secure & stable than Internet Explorer.
In the meantime, I've seen notices saying that Internet Explorer (on some computers)
needs to be 'updated'. I'm no computer expert, but I know that an 'old' web browser
is, to whatever degree, dangerous for both the user & the library.
Please, at least keep all the web-browsers fully 'updated'.
Thanks in advance for your consideration.
web browsers on library computers
Tom, thanks for your post! You can actually install Firefox on the library computers during your session if you like-the workstations are configured to allow this. You might also be interested in the Firefox portable app: http://portableapps.com/apps/internet/firefox_portable
Library wifi and redirects
Why does the library wifi redirect to Bing after the acceptance of the policy? It's annoying! If you have to redirect at all send users to a thank you page or redirect to the library website. It's bad enough you've polluted the Macs with Windows was it really necessary to redirect user devices to MS as well?
Library wifi and redirects
New Website
Overall, I think it's a gigantic step backward. Please bring back the old site. I cannot stand what you've done.
New Website
Dear Jeff,
The new functions are really
The new functions are really rotten. Putting a selection on hold is an ordeal, and checking the status of an item is horrendous. Go back to the old system, because this one is too confusing. I've been getting books from the Arapahoe system for a number of years; have been viewing and selecting online since inception, and if I am having a heck of a time just getting the selection I want, I can only pity a newbie. Please fix this. I still cannot get a selection on hold, and I really can't figure out why.
The new functions are really
the Hold process
I miss the "in Transit" message. I hate driving to the library to pick up my Holds, drive home, click on ald website and find that another book has been made available to me while I was driving back and forth. If I could see that a book was "in Transit" I would postpone the trip until I rec'd notice that it wa available. The overall HOLD process seems cumbersome.
Hold process
Hi Jean, Thank you for taking the time to submit your feedback on the hold process. The "in transit" message still appears on items in your hold list that are in transit. If you have an example of one that is not doing this, please let us know so that we can investigate further. We did enable the request button on title level pages last week. Hope that makes the experience less cumbersome. Let us know if you need further assistance. Thanks!
Simple suggestion for website usability.
I have done some work with user interfaces, and I do appreciate your efforts in redesigning/refreshing the look and feel of your website.
One suggestion I have though is to try to minimize the number of mouse-clicks, keystrokes, and "mouse-mileage" required to accomplish
a specific task. Unfortunately, in many cases these have increased. For example, we often check several library accounts
one after another (for everyone in our household). Because the library record functions are all on the left side, and the "toolbar" functions 'return
to record', 'new search', etc functions are on the upper right, you are constantly having to traverse the screen left to right. Furthermore,
the login is also in the lower left. Just move the "toolbar" functions towards the left and the "Arapahoe Library District" title somewhere else.
I also miss the ability where you could simply check another record, by clicking 'check record' again
and having the system automatically log you out from the current record and prompt you to log in. Better yet, the ability to see the records of several accounts (sort of like the email Combined Inbox) idea would be great, but I know that would likely require considerable effort. Anyway I feel that even though the older website looked less snazzy looking, it was a lot less button-clicking and mouse moving to accomplish a task. Just my two-bits. Thanks!
Simple suggestion for website usability.
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