Your feedback is very important to us. It will help us to identify areas where we can improve services and better understand the needs in our community.
Thank you for taking the time to give us feedback during the 2015 annual survey. This year, we heard from 2,150 of you. Of note, our average satisfaction rating on a scale of 0-10 was an impressive 9.1. We are so pleased to hear so many of you are satisfied. We value your input and will be using what we learned to help inform what we do in 2016.
If you didn’t get a chance to participate in the survey, we are always all ears. Please let us know how we are doing.
In response to your feedback, we've made the following improvements:
- Made collection of more than 5000 eBooks and 500 eComics available through Hoopla
- Added a new picture book category, Family (the Growing Up category was too large for patrons to easily browse so the family-related items were put in their own category)
- Patron surveys and feedback confirmed that patrons wanted more time at our libraries. So, most of our libraries have increased their hours to be open later on Fridays and longer on Sundays. For details, please visit arapahoelibraries.org/new-hours
- Changed the meeting room reservation process from a trimester system to a rolling reservation system. We anticipate that this will make meetings rooms more accessible to a larger variety of patron groups; reduce server delays and errors associated with formerly heavy traffic three times a year; and standardize—and simplify—the process for reserving meeting and study rooms
- Added new assistive devices for patrons with hearing, visual or fine motor impairments or who have difficulty communicating orally: Pocket Talker (the microphone in the device amplifies sound through headphones); large print keyboard with built-in track ball; picture communicators (pre-programmed with basic phrases used in libraries); and hand-held magnifier with light
- Started circulating Sphero 2® robots, a multipurpose tool for learning, exploring, and playing
- Expanded Cloud Library eBooks by linking with AspenCat, a consortium of Colorado Libraries
- Added ComicsPlus to electronic resources
- Removed age guidelines for use of the Makerspace and Studios
- Expanded the Exploration Pass to include the Butterfly Pavilion, Molly Brown House Museum, the Morrison Natural History Museum and the Clyfford Still Museum
- Purchased varying strengths of reading glasses (0.75,2.00, 4.50) and a lighted magnifying stand for patron use in our libraries
- Added Dinosaurs module to PebbleGo, a Pre Kindergarten to Grade 3 database for reading and research. It includes leveled text, educational games and video support to help emergent readers and researches learn database and reading skills.
- Separated holiday picture books at Koelbel Library to make it easier for patrons to find books about specific holidays
- Removed age limits from the Makerspace and Studios
- Added spinning wheel and button maker to Castlewood Makerspace
- Installed a permanent ballot box outside of Eloise May Library
- Made available for purchase Arapahoe Libraries book bags in five vibrant colors; ask a staff member for assistance
- Added Group Visit Request form to the Educator Support webpage
- Made frames out of cardboard at Castlewood’s Makerspace to frame the children’s art on display at Southglenn Library
- Expanded the Book Club 2 Go Kits to include children’s titles and additional teen titles
- Adjusted biography, travel, and YA magazine sections for easier browsing and added seating area for young adults at Smoky Hill Library
- Added Easy Reader Six-Pack kits (five paperback titles from a popular series plus one item with a similar theme), which are designed for a specific reading level (using the Guided Reading Level system) and help kids move up to the next level of readers
- Added the digital edition of the New York Times to our electronic resources
- Provided easier access to the Oxford American Dictionary, which is available through our EBSCO History Reference Center database, via a direct link
- Have Playaways designed with the sight-impaired in mind: larger display, easy to learn and use without looking. Look for HD LIGHT on the cover
- Added self-service hours to the Makerspace at Castlewood
- Earned Family Place Library designation for Sheridan Library
- Moved Eloise May Library’s large print collection closer to the front entrance for ease of access
- Added a CNC mill in the Castlewood makerspace
- Installed an EyePlay Floor projector in Added a more professional camcorder for recording higher quality video on the green screen in The Studio at Southglenn; EyePlay Floor is a highly advanced video game platform with motion-activated games that kids can play with their entire bodies
- Added a more professional camcorder for recording higher quality video on the green screen in The Studio at Southglenn
- Started offering some basic computer classes at Kelver Library
- Added bench under overhang in front of Eloise May Library to protect patrons from sun and precipitation
- Added Russian collection of popular fiction books and feature films to Castlewood Library
- The Koelbel and Smoky Hill Cafes now have gift cards available for purchase
- Monday through Thursday, the KO Café opens at 8:30 am. Patrons are welcome to purchase coffee and a treat or just wait in an air-conditioned (or heated) space for the library to open at 9:00 am
- Replaced all children and teen public computers with new computers
- Doubled patron Internet bandwidth at Castlewood, May, Smoky Hill and Southglenn libraries
- Created a quiet zone at Eloise May Library
- Added a changing table in both the family and men's restrooms at Eloise May Library
- Added several 15- minute parking spots at Eloise May Library
- Added a US Postal Service mailbox in front of Eloise May Library
- Added Playaway Launchpads – self-contained tablets that have quality apps to help kids and ESL students develop specific literacy and educational skills
- Added extended storytime experiences designed to support early learning for 1-5 year olds and their caregivers through a variety of hands on activities in four areas: 1. STEM (involving math, construction, and basic science concepts); 2. art (explore color, texture, materials, and creative techniques); 3. music (including music, singing, instruments, dancing, and movement; and 4. Tech (reading, singing, talking, playing, and writing with new media, tech devices, and apps). In Programs and Classes, search for "storytime plus."
- Added ability for patrons to place holds on an iPad mini
- Re-worked the Staff Picks page with reviews from our expert library staff and new enewsletter offerings. The new page can be found here: http://arapahoelibraries.org/staff-picks (or navigate to Read>Staff Picks).
- Added new machines that accept credit cards and NFD (Near Field Communication from cell phones) for our printers and copiers.
- Added a catering option to our Koelbel and Smoky Hill Library meeting room reservation process. Patrons can submit a form to our baristas from the catering page or from their meeting room reservation confirmation email.
- Added a crosswalk and stop sign to the entrance of Smoky Hill Library to enhance the safety and security of patrons.
- Added Dash, the explorer, and Dot, the storyteller, robot units to our circulating collection for kids age “5 to infinity” to learn about coding/programming; see the manufacturer’s site for more information.
- Added Beanstack, a product to help kids ages 0-8 and their parents find age-appropriate reading material and apps that are focused on their interests.
- Created “Learn English” featured collection in OverDrive to make it easier to access digital materials to help you or your students learn to read, write, and speak in English.
- Added access to World Vital Records, an online resource to give you 24x7 access to family history and genealogy records, family trees, and key collections such as US Federal Census images and indexes from 1790 to 1940; military records; enhanced Social Security Death Index records; millions of newspaper articles; unique, exclusive local and international collections.
- Added Monomouse units for circulation. These assistive technology devices assist low vision patrons by displaying magnification of printed reading material on a television.
- Extended hours, added menu items from Etai’s Catering, baked goods from Izzio’s Bakery, and Coda Coffee, a local roasting company which won 2014 Roaster of Year in Roast magazine, now available in our coffee shops.
- Added several modules of the Weiss Database Financial Ratings Series to help patrons find independent authoritative ratings on financial and insurance institutions and learn about available Medigap plans.
- Removed charge for use of meeting rooms outside of regular facility business hours and made meeting rooms available for private parties and gatherings. See http://arapahoelibraries.org/meeting-room-reservations for more information.
- Added Flipster to give patrons access to more children’s---and some very popular---online magazine titles. Visit http://arapahoelibraries.org/emagazines.
- Based on popularity with patrons, continuing issuing English and Spanish Spark cards during storytimes and making them available in children’s areas at all branches. Spark cards focus on the Every Child Ready to Read practices of reading, writing, singing, talking and playing, and offer practical ways families can promote early literacy “on the go.”
- Added Monomouse units for circulation. These assistive technology devices assist low vision patrons by displaying magnification of printed reading material on a television.
- In response to the increasing demand for small, quiet work spaces, opened access for patrons to an 8-person conference room at Smoky Hill Library
- Added Lynda.com self-paced courses to help you learn work-related software (e.g., 3D drawing, audio and music, database design, ecommerce, educational technology, network administration, visual effects and more). See http://arapahoelibraries.org/online-courses or http://arapahoelibraries.org/research-and-databases.
- Added many early literacy materials to the collection. Look for more emergent readers with several new levels, fiction and nonfiction paired books, Just Right Board Book kits, and Storytime to Go kits. After storytimes, you can find more learning through play companion books.
- Raised the number of items you may place on hold in OverDrive from 12 to 20
- Added Treehouse, an online video and interactive learning platform to help patrons learn how to design and develop websites, mobile and web apps and learn coding languages.
- To support common core standards, added sets of paired fiction and high interest nonfiction on the same topic (e.g., a story about penguins with a fact book on penguins) to the children’s collection.
- Made headphones (many are noise-cancelling) available for use in our libraries. You may use them at the computers or to make a quieter library experience.
- Added two new website pages, available from the website footer, filled with great information: FAQs and Technology & Gadgets
- Opened the Support Services building’s meeting room for patron use during the period of the Koelbel and Castlewood Library remodeling projects. Reserve the meeting room
- Take home a solar light bulb and learn more about solar power. Donated by the local company Nokero, these can be used on camping trips or just to see how solar can be used
- Take home a Finch robot to learn to code. Coding literacy is becoming recognized as an important part of understanding today’s technology world. The ability to build, and to create change through programming, is a key skill for kids – and interested adults, too!
- Added driving, hiking and biking GPS units for check out
- Added World Vital Records database for genealogical research. A complete set of census records, records from other countries, many family trees, birth and death records, and tombstone pictures are just some of the resources you can access from home or the library
- Added iPad minis, preloaded with apps for fun and education for all ages, including apps to download electronic books or audio from the library, for check out
- Purchased World Book database of eBooks to give our younger patrons, parents and teachers more access to non-fiction and reference eBooks
- Started pilot of Teen Summer Reading Book Swap. See http://arapahoelibraries.org/summer-reading for details
- Added print/audio combinations to give a read-along experience with an audiobook in the Playaway format and a print title. The read-along experience can provide additional literacy skills support to reluctant readers, English language learners, and low level readers
- Arranged for temporary bookmobile service to Sheridan area to provide patrons with library services until new Sheridan Library opens in August; see http://arapahoelibraries.org/sheridan-update for more information
- Organized children's picture books into categories to make it easier to find tops of interest
- Added Legal Information Reference Center database, which contains hundreds of full-text publications and thousands of legal forms for consumers and small businesses
- Removed limits associated with our materials for Aurora residents. See http://arapahoelibraries.org/ald-removes-library-limits-for-aurora-patrons for more information
- Remodeled Kelver Library to provide adults with more public computer space, teens with dedicated area and stationary gaming station, and more open floor space and tables for patrons
- Resurfaced and restriped Koelbel Library parking lot to reduce slipperiness
- Created a new dedicated space under the stairs at Smoky Hill Library for patrons to enjoy a display of featured technology (such as Oculus Rift and the 3D printer)
- Inserted Quality Check slips in all media items to help patrons easily alert us to problems with disks
- Raised the Playaway View checkout limit from two items to five items
- Added ability for you to reserve study rooms and the Studios at Smoky Hill and Southglenn online yourself. See http://arapahoelibraries.org/study-room-reservations and http://arapahoelibraries.org/studio-reservations
- Added search box to help you find the database you need. See http://arapahoelibraries.org/research-and-databases
- Added new vendor, 3M, to expand our eBook capacity
- Installed new copier equipment capable of scanning and either sending via email or saving to a flash drive. This service is available at all of our libraries except Sheridan (it will be available when our new Sheridan Library opens)
- Enhanced website information on The Studio to include descriptions for locations, equipment and software, as well as tutorials. Check back often to see additional enhancements
- Added a friendly verbal message to the self-check machines reminding patrons to unlock their DVDs before leaving
- Added 12 Brain Boxes to our collection. Brain Boxes are kits for babies, toddlers and preschool children filled with a variety of materials to encourage healthy brain development during adult-child interactions.
- Launched the Exploration Pass – passes to five area museums. Click here to learn more.
- Added the OverDrive and the OneClickdigital apps to the Nooks that we loan to simplify the process for patrons
- Arranged for patrons to be able to search for and place holds on Bi-Folkal kits through the ALD website. Bi-Folkal kits are remembrance programs designed for use with senior citizen groups. Each kit is roughly the size of a bowling bag, and contains a variety of materials (slides, audio CDs, a video, and other tangible objects) on a particular topic
- Changed labeling of new materials to include month and year, making it easier for patrons to identify new items
- Installed new printers and photocopiers in libraries
- Added Oculus Rift (virtual reality headset designed for immersive gaming) and development tools to each library. Create games for the device yourself or simply enjoy using the new technology
- Created a page featuring Colorado Musicians to showcase our growing Colorado music collection (http://arapahoelibraries.org/colorado-music)
- Added Hoopla, providing access to digital movies, television shows, and music
- Added IndieFlix, which offers unlimited access to shorts, documentaries and independent feature films
- Increased limit for Freegal music downloads from 3 to 5 per week and added ability for patrons to stream music from Freegal for up to three hours per day
- Enabled featured books, movies, and music to open in a new window so you can read descriptions and place holds without leaving the site
- Added Streaming Video (Hoopla and IndieFlix) to our Movies page navigation and to the Downloads page for easy access
- Added electrical outlet to north wall at Castlewood Library to satisfy patron requests for easy access to power for mobile devices
- Created mobile movie studio at Kelver and Davies. As a result, patrons can capture video, use a green screen for special effects, and edit and make movies
- Removed restriction so that single users can use and reserve study rooms without being bumped by a larger group
- Distributed new nametags to volunteers. We highly value those who invest time and energy in ALD and want to make it easy to distinguish staff from volunteers
- Added ABDO, an online Marvel Comics database
- Added BookFlix, an online literacy resource that pairs classic video storybooks with related nonfiction eBooks to build a love of reading and learning
- Started circulating a small number of Blu-ray titles that we received as part of combination DVD packs
- Removed age restriction from meeting room application. Meeting rooms are available to patrons of all ages subject to our meeting room guidelines. Click here to learn more
- Re-carpeted Castlewood Library
- Installed cell phone charger station at Southglenn Library to permit up to 10 patrons to charge their devices simultaneously
- Removed DVD limit of 7 to allow checkout to maximum of 60
- Changed location of handicapped parking spaces at Koelbel to improve patron safety
- Added nooks® with Russian and Spanish language titles to the collection
- Added nooks® for circulating to senior facilities
- Increased hold limit to 75
- The 2010 Census data showed about 123,000 people who are 55 and older residing in Arapahoe County, Colorado. As this population continues to grow, more information will be needed by older adults and those who work with them. We have added an Older Adults section to the website with resources for this group.
- A streamlined page header design
- Removal of the account log-in box at the top of the screen as it caused confusion when navigating between our website, http://arapahoelibraries.org, and our catalog, http://aspen.ald.lib.co.us
- Removal of the tabbed search box for a simplified catalog search
- Simplified layouts on the Books, Movies, and Music pages to get you easily to the lists you use the most
- You'll find Kids and Teens Summer Reading program information easily on our home page!
- Learn how to use autofill to save your library card login information.
- We now run featured lists of newly ordered materials on the 1st and the 15th of each month so you can find and place holds on upcoming items.
- Library Account Access: We've put the login on the screen in the upper right-hand corner so you can quickly order and renew items.
- Search: The catalog search box has been made more prominent. A default keyword search allows you to find almost everything, but you can also select Title, Author, or Subject from the drop down menu to narrow results.
- Reading and Viewing Recommendations: You've told us that you appreciate our lists of new titles and genre recommendations. We continue to enhance these offerings by delivering lists via email and putting series and if-you-like recommendations in our catalog.
- Classic Catalog: We have merged the classic catalog and our website for a consistent search and account experience.
- Magazine and Encyclopedia Articles and Business Information: We've made it easier to select and use our online subscription services to find business analysis and company profiles, consumer reviews, school paper background, literary criticism, and biographical information.
- Program and Class Registration: We've redesigned our Programs and Classes page so you can find and register for the ones that interest you by type and by location.