Collection Agency

It is the policy of the Arapahoe Library District to provide fair and equal access of materials to all patrons. To ensure this access, the District utilizes the services of a collection agency as a last resort to recover library materials that have been borrowed and not returned in a reasonable amount of time. Patrons are issued sufficient notice prior to their records being submitted to the collection agency for further action.

The Finance Office serves as the arbitrator of disputes which may arise from this process, and makes every effort to address the individual circumstances of the patron, while striving to protect and preserve the availability of materials and assets of the District.

Internal Review 6/2013
REVISED 5/2016

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