FAQs

• Staff can help you sign up at the library.
• Call 303-LIBRARY (303-542-7279) to have a staff member help you sign up over the phone or Contact Us to receive help online.
• If you use the Classic Catalog, opens a new window, you can select "Modify Personal Information" within your account and choose "Notice Preference." Update this preference using a phone number that can receive text messages.

• FEES – sent every time a fee is added to your account
• HOLDS – sent when a hold is ready for pick up
• RENEW – sent two days before the due date, with an option to renew if possible
• OVERDUE – sent when an item is 14 days past the due date
• ANNOUNCEMENTS – brief communications from ALD about closures, programs, etc.

Note: In order to save space, the lengths of the titles are limited to 25 characters, which should be enough for you to recognize the item.

Yes. If you do not want to receive a specific alert, send the keyword to stop the alert. For example, text FEES and you will not get an alert when a new fee is added to your account. Text FEES again and these alerts will resume.

Yes. As long as you have the library card number, a staff member can assist you with getting text alerts for that account.