Call Recording and Security Camera Policy

The Arapahoe Library District strives to maintain a safe and secure environment for its staff and patrons. In pursuit of this objective, selected public areas of the library premises are under continuous video surveillance. Also, the Library has a telephone system capable of recording conversations. Like many other organizations, this is a standard practice that allows the recording of telephone calls for quality monitoring, training, compliance and safety purposes.

PURPOSE OF CALL RECORDING

Incoming and outgoing calls may be recorded to maintain a high standard of service and protect the security of the public and Library staff.

PURPOSE OF SECURITY CAMERAS

While it is recognized that video surveillance will not prevent all incidents, its potential deterrent effect, and resource as a means of identifying and prosecuting offenders is worthwhile. The library’s video surveillance system shall be used only for the protection and safety of customers, employees, assets, property, and to identify persons breaking the law or violating the library’s Code of Conduct, while adhering to the applicable federal, state, and local law concerning the confidentiality of library records, the disclosure of public records, and the protection of individual privacy.

  • Video records may be used to assist law enforcement agencies in accordance with applicable state and federal laws.
  • Images may be shared with other Library staff to identify person(s) suspended from Library property and to maintain a safe and secure environment.

SIGNAGE IN AREAS UNDER CAMERA SURVEILLANCE

The public will be notified at the library entrance concerning the use of security cameras, so that library visitors have reasonable and adequate warning that surveillance is or may be in operation.

SECURITY CAMERA LOCATIONS

Reasonable efforts shall be made to safeguard the privacy of customers and employees. Cameras may be installed in locations where staff and customers would not have an expectation of privacy. Examples include common areas of the Library such as entrances, near book and media collections, public seating, delivery areas and parking lots. Cameras will not be installed in areas where staff and public have a reasonable expectation of privacy, such as restrooms.

RETENTION AND STORAGE OF DIGITAL IMAGES AND RECORDINGS

Video and call recordings shall be kept for a limited amount of time and automatically deleted as system storage capacity dictates. Video recordings of incidents may be retained and reviewed for as long as considered necessary by Library staff. The storage media shall be kept in a secure area.

REQUESTING ACCESS TO DIGITAL IMAGES AND RECORDINGS

Pursuant to state law C.R.S. 24-90-119, Arapahoe Library District is required by law to protect the privacy of all library users. Confidentiality and privacy issues prohibit the public from accessing recordings which may contain personally identifying information about library users. Information may only be released to law enforcement with a valid subpoena or court order. All requests for digital images or recordings by law enforcement will be referred to the Law Enforcement Request for Patron Information form and connected with the appropriate staff trained to respond to the request.

ADOPTED 8/2018

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