Can't Find It FAQs

  • General Questions

    Prospector
    , opens a new window    Check Prospector to find the item in other libraries in Colorado and Wyoming. You can use your Arapahoe Libraries card to place holds on and check out Prospector items.

    Interlibrary Loan, opens a new window
    Let us find it at another library. Read the Interlibrary Loan Policy, opens a new window to learn more. You can email us, opens a new window or call 303-LIBRARY (303- 542-7279) with questions.

    Suggest a Purchase, opens a new window
    Still can't find it? Ask us to find or purchase it with this online request form, opens a new window in our classic catalog.

    Contact Us
    Still have questions? Ask us, opens a new window!

    The current state of movie and TV publishing is changing and this is causing an effect on the Arapahoe Libraries collection and why you may not see some titles, or your DVD holds could change.

    Learn more about changing availability of DVDs at the library.

    The Exploration Pass can be found on the Explore Colorado page, opens a new window, which can be found under "Services" on the main navigation bar. 

     

    You can search the catalog for terms like "new books," "new movies," "new music," etc. Once you have the results, you can use the filters on the left-hand side to select format, audience, language, rating and more.

    You can use the Coming Soon, opens a new window page to scroll through the newest items as well. You can get to this page by clicking on "Browse the Library" in the main navigation, then in the "IN DEMAND" column you will see "Coming Soon."

     Let us help, opens a new window if you still have questions.

  • Interlibrary Loan

    Your Interlibrary Loan requests can be found in the Classic Catalog, opens a new window. There is a link for the Classic Catalog under "Info" at the bottom of any page.

     

    The owning library sets the loan period. The due date will be on the item label.

    Normally it takes two to six weeks but this can vary based on the availability of the item. We’ll let you know if we are unable to obtain the item for you.

    Before the due date, call 303-LIBRARY (303- 542-7279) to ask for renewal. We will contact the owning library to request an extension.

    The owning library has specified that the item is not to be taken out of the library. For your convenience, the item will be kept at the library desk. Ask a staff member for assistance and enjoy the item as often as you wish until the due date.

    Not usually. We do not charge patrons for the service but some of the owning libraries do. But don’t worry: If there is a fee, we will contact you for approval before we borrow the item.

    We cannot borrow: Rosetta Stone; any downloadable or streaming formats, such as eBooks and eAudiobooks (though we may decide to purchase electronic content); entire issues of journals and periodicals (we can obtain articles). Microfiche, microfilm and genealogy materials are challenging to obtain. Additionally, we will not borrow through Interlibrary Loan any item already in our collection. We will do our best to locate the requested item, though finding a library willing to lend it is not guaranteed.

    The Borrowing History feature on your account will not keep a list of items from other libraries such as those found through Prospector or Interlibrary Loan. It will also not show digital check outs such as eBooks or streaming video. Borrowing History will only track physical items borrowed from Arapahoe Libraries.

  • Prospector

    These are cooperative services that allow patrons to search for and check out materials from libraries outside of Arapahoe County. You can use your Arapahoe Libraries card to place holds on and check out these materials.

    Prospector, opens a new window
    Prospector is a service that allows users to borrow items from academic, public and special libraries in Colorado and Wyoming, providing access to 30 million books, journals, DVDs, CDs and other materials. Requested materials will be delivered to the Arapahoe Library you choose, typically within 7–10 days.

    Still have questions? Contact us, opens a new window.

    Prospector holds typically take 7-10 days to be ready for check out.

    The Borrowing History feature on your account will not keep a list of items from other libraries such as those found through Prospector or Interlibrary Loan. It will also not show digital check outs such as eBooks or streaming video. Borrowing History will only track physical items borrowed from Arapahoe Libraries.

  • Suggest a Purchase

    To suggest a purchase, ask us to add it to our collection by submitting a suggestion from the dashboard of your library account.

    Published authors who would like Arapahoe Libraries to consider their book for purchase, please read our library purchasing guidelines.

    We will notify you when we receive your item request, when we have made a decision about purchasing or borrowing the item, and when the item is ready for you to pick up. We’ll also let you know if we are unable to obtain the item for you.

    You may submit up to 20 requests a month.